The PEAL Center
The PEAL Center approached HandsOn Tech in mid-2012, just as the initial program year was wrapping up. PEAL works with thousands of families across Pennsylvania from their office in Pittsburgh and three remote locations. They were seeking to have a technology assessment completed to improve their services and day-to-day operations.
“With more effective and integrated technology we could reach more families, and collect output and outcome data to demonstrate our impact to funders and donors.” – Liz Healey, Executive Director of The PEAL Center
After an initial assessment HandsOn Tech VISTA Will True worked with PEAL to determine technology improvements. PEAL’s existing email system was costly for the number of employees and did not provide easy remote access, archiving, or searching. After applying to Google for Nonprofits, HandsOn Tech assisted in migrating all staff email over to Google Apps. PEAL staff now have access to their email from any device or platform, whether in the office or at a remote location.
Several months after the email migration, an network issue in the downtown Pittsburgh office disabled internet access for all staff. Using the monthly skills-based volunteer email, Pittsburgh Cares staff were able to quickly recruit a volunteer familiar with office networking. The volunteer, Eric, was able to meet with Liz and PEAL and resolved the issue by the next evening.
“Eric came this evening and got us back up. We had tried everything. He was amazing. He sorted out how our system was set up and was able to determine our problem and showed us a simple solution that we can do on our own… He is willing to provide IT support for us as a volunteer.” – Liz Healey
HandsOn Tech continues to provide training to PEAL Center staff and will work to match skills-based volunteers with their technology needs in the future.